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Ordered a pair of shoes from Bradford Exchange on 12/12/14, FedEx took possession of the package on 12/14/14 Package made it to Idaho on 12/17/14 then on 12/31/14 FedEx finally contacted USPS but THEY NEVER DID DELIVER THE PACKAGE TO USPS. I have Contacted Bradford Exchange and the earliest that they can ship replacement is 6/15/15 which means they could arrive sometime before July if sent by any other carrier or Never if shipped via FedEx. Tracking number still shows FedEx has custody of the package (in transit) and USPS confirms it was never delivered to them. FedEx has not been helpful at all, they even sent a form letter saying "your package was handed off to USPS on {Insert Date} and delivered to you on {Insert Date and Time}" they also told me that the tracking number was a USPS tracking number and that they showed it was delivered even though it is a FedEx tracking number and their system still shows they have custody of it on 2/9/15. They have not offered an apology and have not offered any form of compensation. These shoes have been paid for 2 months ago but I have to wait at least another 4 months for them to arrive. FedEx will not even let you file a claim for a package that is lost even where their own computer proves the case. FedEx does not even have an automated tracking kickback system in their computer to notify them that they lost a package, the only way you will find out is if you look for it and I got concerned after 6 weeks and found it out myself. FedEx should have contacted either the shipper or the receiver long before that and been pro active but they were not. They only had one job to do (deliver the package) and they failed miserably. If someone tries to ship you a "surprise" package through FedEx you might not ever know because if they lose it they will never contact you, even if they did they would not apologize or offer you any compensation for your loss. On a scale of 1 through 10 I rate FedEx a 0.

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